Privacy Statement
Carbon Specialities (Thompson GRP Ltd) recognises that our customers value their right to privacy and want to be assured that any personal information that they provide to us will be used in accordance with their wishes. Carbon Specialities (Thompson GRP Ltd)is committed to ensuring that you are fully informed as to how your personal information will be used and that it will be kept secure.
1. How we collect information
Carbon Specialities (Thompson GRP Ltd) may collect personal information from you relating both to your identity and personal preferences as well as our products. Carbon Specialities (Thompson GRP Ltd) will endeavour only to collect such information as is necessary for the stated purpose for which we are collecting the information. For example if you purchase a Carbon Specialities (Thompson GRP Ltd)product, we will require your name and address so that we can send the product to you and your credit card details to obtain payment. Wherever possible Carbon Specialities (Thompson GRP Ltd)will provide you with clear information as to the type of information we wish to collect and how we want to use it. You will be given a clear option to agree or not agree to such
information being collected. If we require further information, we will clearly set out the information we wish to collect and the purposes for which we are collecting it.
There are a number of different ways that we may collect personal information
from you. At the time of collection we will set out clearly the information that
we are collecting and the purposes for which we will use it. Ways we collect
personal information include:
1.1 Communications from you
You may email or write to us providing your name and contact details and any
other personal information contained in your message.
1.2 Customer Support
You may telephone or email us in respect of technical assistance you require
in respect of our products or information that you would like to receive relating
to our products.
1.3 E-mail/Direct mail campaigns
From time to time, we may contact you directly by mail, email or telephone,
informing you about upgrades, new products, promotions or special offers that
you may be interested in.
1.4 Newsletters
We may send out newsletters to our customers providing them with articles
and information which we believe may be of interest to them.
1.5 Registration of Products
Upon registration of a Carbon Specialities (Thompson GRP Ltd) product you will be asked to provide certain information so that we can record you as an owner of Carbon Specialities (Thompson GRP Ltd) product to help us in providing you with service and information.
1.6 Purchases
If you wish to purchase Carbon Specialities (Thompson GRP Ltd)Products from our Website, or over the telephone, we will require sufficient information to complete the purchase, including your credit card details, your contact details and an address for
shipping.
1.7 Resumes
Career opportunities within Carbon Specialities (Thompson GRP Ltd)may be posted on our website to allow you apply directly online and submit your resume.
1.8 Surveys
From time to time we may conduct surveys in respect of our products and
services. Participation is completely optional.
1.9 Aggregate Information
Whenever you enter our website, our web server automatically collects and
aggregates information in respect or your visit. This information includes
URLs or domains of referring websites, browser type, operating system, the
pages that you access and the date and time of your visit. In general this
aggregate information will not identify you personally. If we do correlate such
information to you, we will treat it in accordance with this policy.
2. Purposes for which we Use Information
Our objective is to inform you before, or at the time of collection, as to the
information we are collecting and the purposes for which we wish to use such
information. We will seek your clear consent to your information being used
for the stated purposes and will only collect such information as is reasonably
necessary to achieve those purposes. Carbon Specialities (Thompson GRP Ltd)will clearly inform you as to information that it requires to proceed with the stated purpose and information that is merely optional. If you choose not to provide required
information Carbon Specialities (Thompson GRP Ltd)may not be able to comply with your request or provide certain services.
2.1 Product Registration
Information you provide upon registration will be used to keep a record of your
product and will assist in providing assistance if you contact our customer
support service. We will also use this information to inform you of any
upgrades, new products or promotions that may be of interest to you.
2.2 Product Purchases
When you purchase products from our Website or directly from our Customer
Services department will use your information to process payment and ship
the product to you.
3. Information in respect of Carbon Specialities (Thompson GRP Ltd)Products
It is important for us to receive feedback from our customers in respect of our
products and any features they would like to see in future products. We will
contact you to ask you about our products and also to inform you of upgrades,
promotions and new products that you may be interested in.
3.1 Internal Analysis
We may use the information you provide us with for our own internal statistical
and analytical purposes, to evaluate and profile customers including customer
preferences and purchasing trends which we may use for marketing purposes
and in respect of operations and development.
3.2 Updating information
We may contact you to ensure that the information we have in our records is
still correct and to add additional information to complete your profile.
4. Sharing of Information with Third Parties
We may share the information that you have provided to us with subsidiaries
and affiliated companies of Carbon Specialities (Thompson GRP Ltd). Such affiliated companies will also comply with the terms of this policy.
In an effort to offer our customers the maximum benefit of Carbon Specialities (Thompson GRP Ltd) strategic and co-branding partnerships, we also undertake co-marketing agreements with third parties who offer similar products or services or who
may collect your personal information, identifiable or non-identifiable, in order
to provide certain online services to you. Carbon Specialities (Thompson GRP Ltd)may share profile information with its co-branding partners in order to better personalise the
content, banners and promotions that you and other users will see on our
sites. Advertising partners or other online services partners of Carbon Specialities (Thompson GRP Ltd) may use their own cookies (see Section 6 below).
As a registered Carbon Specialities (Thompson GRP Ltd)customer, you will have the option of receiving news and special offers from third parties. You will have the option
of declining such communications when you provide us with your information
or at any other time.
Legal Disclaimer: Although we make every effort to preserve user privacy, we
may need to disclose personal information when required by law, wherein we
have a good-faith belief that such action is necessary to comply with a current
judicial proceeding, a court order or legal process served on our Web site.
5. Security
We use commercially reasonable efforts to ensure that your information is
stored and maintained in a secure environment. We have implemented
procedures to ensure that your information is only made available to such
designated staff as necessary to carry out the stated purposes that we have
communicated to you.
6. Cookies
We may make use of "cookies" on our website. A cookie is a small text file
that can be placed and stored on your computer's hard disc when you visit a
website for record keeping purposes. A cookie itself is not designed or
intended to read any information from a user's computer (other than the
contents of the cookie); rather, it is an identifier used by the Web site that
originally placed it on your hard drive. The actual contents of the cookie
information can be retrieved by the same server to identify the computer and
subsequently to customise, monitor, or regulate the use of a site based on
information stored on the host server. Therefore, cookies only identify the
user's computer to the Web site which may correlate other information,
including personally identifying information, with the cookie.
We use cookies to allow us to automate access and the data entry functions
of our website such as to correlate online ordering information for purchases
you may make while at the website (if any), tailor our website to your
preferences or interests, or customise promotions or marketing. In addition,
cookies allow us to track use of our website to determine those areas which
are useful or popular and those that are not thereby enabling us to improve
and update our website effectively.
Most web browsers can either alert you to the use of cookies or refuse to
accept cookies entirely. If you are not sure how to do this or whether you have
this option you should consult the documentation that accompanied your web
browser. You should be aware that if you elect not to accept cookies, some
parts of the website may not function properly or permit access.
7. Links
We may offer links from our website to other websites which may be hosted
by our co-branding partners or by unrelated companies which we think may
be of interest to you. Such websites are not governed by this privacy policy
and Carbon Specialities (Thompson GRP Ltd)makes no representation as to their practices for dealing with your personal information. We recommend that you check the
privacy policy of any website at the beginning of your visit.
8. Chat Rooms and Newsgroups
Carbon Specialities (Thompson GRP Ltd) website may have chat rooms, newsgroups, or other forums which permit individuals to interact online. Any information you
transmit online in such forums will be made public and Carbon Specialities (Thompson GRP Ltd)cannot control, nor is it responsible for the use any third parties may make of such information.
9. Children
This site is a general audience site which is neither designed nor intended to
collect personal information from children who are under the age of 13. In
order to ensure compliance with the provisions of the Children's Online
Privacy Protection Act children under the age of 13 should not provide any
personal information to this site. We ask that parents supervise their children
while online.
10. Access, Modification and Accuracy of Information
We take reasonable steps to ensure that the information that we receive from
you is accurate and kept up to date. You have the right to access your
information to verify the information that we have collected in respect of you.
You also have the right to request that your information be modified or
deleted, including any changes to any consents that you may have given in
respect of us contacting you relating to information that you receive from us.
You may also ask at any time that your preferences as to the type of
communications that you receive from us are modified in order to stop
receiving them or to be added to our mailing list. We will endeavour to deal
with all such requests for access and modifications in a timely manner. We
will not be able to comply with requests in respect of information that we may
have archived as part our business operations.
Please send any requests for access to or modifications or deletions of
information relating to you to the e-mail address set forth in Section 15 below.
11. Retention and Storage of Information
We will retain your information for a reasonable time to permit us to use it for
the purposes that we have communicated to you. When information is no
longer required, we will ensure that all such data is removed from our
database.
We may use the services of third party companies to physically collect and
store your information on our behalf. Any such companies will have to comply
with the terms of this policy.
12. Changes to Privacy Policy
We may change the terms of this privacy policy from time to time in order to
reflect our practices and provide greater protection for your information. Any
change to this policy will be clearly displayed on this website. Any changes to
this policy will not have retrospective effect. Information collected by us will be
dealt within accordance with the provisions of our policy which were in effect
at the time of collection.
13. Business Transfers
The information that is collected by Carbon Specialities (Thompson GRP Ltd)is considered to be an asset. In the event that Carbon Specialities (Thompson GRP Ltd), any affiliated company, division or portions of its assets are acquired by another company, such information may be one of the transferred assets. We will take reasonable steps to place a notification of such a transfer on our website.
14. Acceptance of Terms
By using our services, accessing our website or purchasing our products you
are consenting to the practices relating to information collection and use that
are described in this policy.
15. Contact us
Any requests for access to your information, modification of your information
or questions in respect of this policy should be sent using the contact details
at www.carbonspec.co.uk