Delivery Terms & Conditions can be found here.
Terms & Conditions
- If you access the Carbon Specialities (Thompson GRP Ltd) web site you agree to be bound by the conditions contained in this legal message and further agree that the Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from this legal message.
- The copyright in the material contained in the Carbon Specialities (Thompson GRP Ltd) web site belongs to Carbon Specialities (Thompson GRP Ltd). All rights reserved. Except solely for your own personal and non commercial use no part of this web site may be copied, performed in public, broadcast or adapted without the prior written permission of Carbon Specialities (Thompson GRP Ltd).
- Carbon Specialities (Thompson GRP Ltd) assumes no responsibility for the contents of any other web sites to which this web site has links.
- To the extent permitted by law Carbon Specialities (Thompson GRP Ltd) shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this web site.
- While Carbon Specialities (Thompson GRP Ltd) has taken every effort to ensure that the information contained within the web site is correct, you should be aware that the information may be incomplete, inaccurate or may have become out of date.
- The contents of this web site including these terms and conditions of use are subject to change by us without notification.
Privacy Statement
Carbon Specialities, of Thompson GRP Ltd recognises that our customers value their right to privacy and want to be assured that any personal information that they provide to us will be used in accordance with their wishes. Carbon Specialities, of Thompson GRP Ltd is committed to ensuring that you are fully informed as to how your personal information will be used and that it will be kept secure.
1. How we collect information
Carbon Specialities, of Thompson GRP Ltd may collect personal information from you relating both to your identity and personal preferences as well as our products. Carbon Specialities, of Thompson GRP Ltd will endeavour only to collect such information as is necessary for the stated purpose for which we are collecting the information. For example if you purchase a Carbon Specialities, of Thompson GRP Ltd product, we will require your name and address so that we can send the product to you and your credit card details to obtain payment. Wherever possible Carbon Specialities, of Thompson GRP Ltd will provide you with clear information as to the type of information we wish to collect and how we want to use it. You will be given a clear option to agree or not agree to such information being collected. If we require further information, we will clearly
set out the information we wish to collect and the purposes for which we arecollecting it. There are a number of different ways that we may collect personal information from you. At the time of collection we will set out clearly the information that we are collecting and the purposes for which we will use it. Ways we collect personal information include:
1.1 Communications from you
You may email or write to us providing your name and contact details and any other personal information contained in your message.
1.2 Customer Support
You may telephone or email us in respect of technical assistance you require in respect of our products or information that you would like to receive relating to our products.
1.3 E-mail/Direct mail campaigns
From time to time, we may contact you directly by mail, email or telephone, informing you about upgrades, new products, promotions or special offers that you may be interested in.
1.4 Newsletters
We may send out newsletters to our customers providing them with articles and information which we believe may be of interest to them.
1.5 Registration of Products
Upon registration of a Carbon Specialities, of Thompson GRP Ltd product you will be asked to provide certain information so that we can record you as an owner of Carbon Specialities, of Thompson GRP Ltd product to help us in providing you with service and information.
1.6 Purchases
If you wish to purchase Carbon Specialities, of Thompson GRP Ltd Products from our Website, or over the telephone, we will require sufficient information to complete the purchase, including your credit card details, your contact details and an address for shipping.
1.7 Resumes
Career opportunities within Carbon Specialities, of Thompson GRP Ltd may be posted on our website to allow you apply directly online and submit your resume.
1.8 Surveys
From time to time we may conduct surveys in respect of our products and services. Participation is completely optional.
1.9 Aggregate Information
Whenever you enter our website, our web server automatically collects and aggregates information in respect or your visit. This information includes URLs or domains of referring websites, browser type, operating system, the pages that you access and the date and time of your visit. In general this aggregate information will not identify you personally. If we do correlate such information to you, we will treat it in accordance with this policy.
2. Purposes for which we Use Information
Our objective is to inform you before, or at the time of collection, as to the information we are collecting and the purposes for which we wish to use such information. We will seek your clear consent to your information being used for the stated purposes and will only collect such information as is reasonably necessary to achieve those purposes. Carbon Specialities, of Thompson GRP Ltd will clearly inform you as to information that it requires to proceed with the stated purpose and information that is merely optional. If you choose not to provide required information Carbon Specialities, of Thompson GRP may not be able to comply with your request or provide certain services.
2.1 Product Registration
Information you provide upon registration will be used to keep a record of your product and will assist in providing assistance if you contact our customer support service. We will also use this information to inform you of any upgrades, new products or promotions that may be of interest to you.
2.2 Product Purchases
When you purchase products from our Website or directly from our Customer Services department will use your information to process payment and ship the product to you.
3. Information in respect of Carbon Specialities, of Thompson GRP Products
It is important for us to receive feedback from our customers in respect of our products and any features they would like to see in future products. We will contact you to ask you about our products and also to inform you of upgrades, promotions and new products that you may be interested in.
3.1 Internal Analysis
We may use the information you provide us with for our own internal statistical and analytical purposes, to evaluate and profile customers including customer preferences and purchasing trends which we may use for marketing purposes and in respect of operations and development.
3.2 Updating information
We may contact you to ensure that the information we have in our records is still correct and to add additional information to complete your profile.
4. Sharing of Information with Third Parties
We may share the information that you have provided to us with subsidiaries and affiliated companies of Carbon Specialities, of Thompson GRP. Such affiliated companies will also comply with the terms of this policy. In an effort to offer our customers the maximum benefit of Carbon Specialities, of Thompson GRP’s strategic and co-branding partnerships, we also undertake co-marketing agreements with third parties who offer similar products or services or who may collect your personal information, identifiable or non-identifiable, in order to provide certain online services to you. Carbon Specialities, of Thompson GRP may share profile information with its co-branding partners in order to better personalise the content, banners and promotions that you and other users will see on our sites. Advertising partners or other online services partners of Carbon Specialities, of Thompson GRP may use their own cookies (see Section 6 below). As a registered Carbon Specialities, of Thompson GRP customer, you will have the option of receiving news and special offers from third parties. You will have the option of declining such communications when you provide us with your information or at any other time. Legal Disclaimer: Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law, wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
5. Security
We use commercially reasonable efforts to ensure that your information is stored and maintained in a secure environment. We have implemented procedures to ensure that your information is only made available to such designated staff as necessary to carry out the stated purposes that we have communicated to you.
6. Cookies
We may make use of "cookies" on our website. A cookie is a small text file that can be placed and stored on your computer's hard disc when you visit a website for record keeping purposes. A cookie itself is not designed or intended to read any information from a user's computer (other than the contents of the cookie); rather, it is an identifier used by the Web site that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customise, monitor, or regulate the use of a site based on information stored on the host server. Therefore, cookies only identify the user's computer to the Web site which may correlate other information, including personally identifying information, with the cookie. We use cookies to allow us to automate access and the data entry functions of our website such as to correlate online ordering information for purchases you may make while at the website (if any), tailor our website to your preferences or interests, or customise promotions or marketing. In addition, cookies allow us to track use of our website to determine those areas which are useful or popular and those that are not thereby enabling us to improve and update our website effectively. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you are not sure how to do this or whether you have this option you should consult the documentation that accompanied your web browser. You should be aware that if you elect not to accept cookies, some parts of the website may not function properly or permit access.
7. Links
We may offer links from our website to other websites which may be hosted by our co-branding partners or by unrelated companies which we think may be of interest to you. Such websites are not governed by this privacy policy and Carbon Specialities, of Thompson GRP makes no representation as to their practices for dealing with your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit.
8. Chat Rooms and Newsgroups
Carbon Specialities, of Thompson GRP’s website may have chat rooms, newsgroups, or other forums which permit individuals to interact online. Any information you transmit online in such forums will be made public and Carbon Specialities, of Thompson GRP cannot control, nor is it responsible for the use any third parties may make of such information.
9. Children
This site is a general audience site which is neither designed nor intended to collect personal information from children who are under the age of 13. In order to ensure compliance with the provisions of the Children's Online Privacy Protection Act children under the age of 13 should not provide any personal information to this site. We ask that parents supervise their children while online.
10. Access, Modification and Accuracy of Information
We take reasonable steps to ensure that the information that we receive from you is accurate and kept up to date. You have the right to access your information to verify the information that we have collected in respect of you. You also have the right to request that your information be modified or deleted, including any changes to any consents that you may have given in respect of us contacting you relating to information that you receive from us. You may also ask at any time that your preferences as to the type of communications that you receive from us are modified in order to stop receiving them or to be added to our mailing list. We will endeavour to deal with all such requests for access and modifications in a timely manner. We will not be able to comply with requests in respect of information that we may have archived as part our business operations. Please send any requests for access to or modifications or deletions of information relating to you to the e-mail address set forth in Section 15 below.
11. Retention and Storage of Information
We will retain your information for a reasonable time to permit us to use it for the purposes that we have communicated to you. When information is no longer required, we will ensure that all such data is removed from our database. We may use the services of third party companies to physically collect and store your information on our behalf. Any such companies will have to comply with the terms of this policy.
12. Changes to Privacy Policy
We may change the terms of this privacy policy from time to time in order to reflect our practices and provide greater protection for your information. Any change to this policy will be clearly displayed on this website. Any changes to this policy will not have retrospective effect. Information collected by us will be dealt within accordance with the provisions of our policy which were in effect at the time of collection.
13. Business Transfers
The information that is collected by Carbon Specialities, of Thompson GRP is considered to be an asset. In the event that Carbon Specialities, of Thompson GRP, any affiliated company, division or portions of its assets are acquired by another company, such information may be one of the transferred assets. We will take reasonable steps to place a notification of such a transfer on our website.
14. Acceptance of Terms
By using our services, accessing our website or purchasing our products you are consenting to the practices relating to information collection and use thatare described in this policy.
15. Contact us
Any requests for access to your information, modification of your information or questions in respect of this policy should be sent using the contact details at www.carbonspec.co.uk
16. Website Terms of Use
Carbon Specialities ("Thompson GRP Ltd") makes available information, materials, and products on this Web site, subject to the following terms and conditions. By accessing this site, you agree to the terms and conditions as outlined in this legal notice. Thompson GRP Ltd reserves the right to change these terms and conditions from time to time at its sole discretion.
Use of Software: The software and accompanying documentation that are made available to download from this Web site are the copyrighted work of Thompson GRP Ltd, successors and/or its suppliers. Use of the software is governed by the terms of the end user license agreement, which accompanies or is included with such software. You will not be able to download or install any software that is accompanied by or includes an end user license agreement unless you agree to the terms of such end user license agreement. If you do not agree to these terms, you are not authorised to use the software.
Use of Web Site Information: Except as otherwise indicated elsewhere on this site, you may view, copy, print, and distribute documents available on this Web site subject to the following conditions:
- The document may be used solely for personal, informational, noncommercial
- purposes;
- The document may not be modified or altered in any way;
- Any copy of the document or portion thereof must include the copyright
- notice above and this permission notice unless this is specifically
- stated otherwise; and
- Thompsons GRP Ltd reserves the right to revoke such authorisation at
- any time, and any such use shall be discontinued immediately upon
- written notice from Thompsons GRP Ltd.
Documents specified above do not include the design or layout of this Web site. Elements of this Web site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.
17. Warranties and Disclaimers
Except as expressly provided otherwise in an agreement between you and Thompsons GRP Ltd, all information and software on this web site is provided "as is" without any other warranties or conditions, express or implied, including, but not limited to, warranties of merchantable quality, satisfactory quality, merchantability or fitness for a particular purpose, or those arising by law, statute, usage of trade, or course of dealing. Thompsons GRP Ltd assumes no responsibility for errors or omissions in the information or software or other documents which are referenced by or linked to this web site. References to corporations, their services and products, are provided "as is" without warranty of any kind, either express or implied. In no event shall Thompsons GRP Ltd be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. Some states/countries do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
This web site could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this web site. Thompsons GRP Ltd may make improvements and/or changes in the product(s) and/or the program(s) described in this web site at any time. This Web site can be accessed from other countries around the world and may contain references to Thompsons GRP Ltd products, services, and programs that have not been announced in your country. These references do not imply that Thompsons GRP Ltd intends to announce such products, services or programs in your country.
18. Links to Third-Party Web Sites
The Thompsons GRP Ltd Web site may contain links to third-party Web sites, which are not under the control of Thompsons GRP Ltd. Thompsons GRP Ltd makes no representations whatsoever about any other Web site to which you may have access through the Thompsons GRP Ltd Web site. When you access a non-Thompsons GRP Ltd Web site, you do so at your own risk and Thompsons GRP Ltd is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. Thompsons GRP Ltd provides these links merely as a convenience and the inclusion of such links does not imply that Thompsons GRP Ltd endorses or accepts any responsibility for the content or uses of such Web sites.
19. Trademark Information
The trademarks, logos and service marks ("Marks") displayed on this Web site are the property of Thompsons GRP Ltd or other third parties. You are not permitted to use the Marks without the prior written consent of Thompsons GRP Ltd or such third party which may own the Marks. "Carbonspec (Carbon Specialities)" is a trademark of Thompsons GRP Ltd.